Complaint

When traveling in China, you can complaint to the National Tourism Administration directly or the Supervisory Offices of Travel Agencies Service Quality of CNTA in the following cases:

You think that your agent provided you a poor service;
You think that you agent did not follow the contract;
You think that your agent hurt you on purpose or by accident;
You think that your agent caused the damage or loss of your baggage;
You think that your agent cheated you;
Staffs of the travel agent asked you for tips privately;
Some others things that had done harm to your benefits.

Details about the Institutions of Supervision over Quality in different cities:

Supervisory Office of Tourism Quality of National Tourism Administration
Tel: (010) 65275315
Fax: (010) 65122096
Office Hours: 08:30-12:00 14:30-17:00
Add: No.9 Jianguomenwei Dajie, Beijing
Zip code: 100740

Beijing
Supervisory Office of Travel Agencies Service Quality of Beijing Municipality
Tel: (010) 65130828
Fax: (010) 65158251 65158255
Office Hours: 08:30-12:00 14:30-17:00
Add: Room 1001, Beijing Luyou Building, No.28 Jianguomenwai Dajie, Beijing
Zip code: 100022

Chengdu
Supervisory Office of Tourism Quality of Sichuan Province
Tel: (028) 6654780
Fax: (028) 6671042
Office Hours: 08:30-11:30 14:00-17:00
Add: No.65 Section 2, South Renmin Lu, Chengdu, Sichuan
Zip code: 530012

Chongqing
Supervisory Office of Tourism Quality of Chongqing Municipality
Tel: (023)63866315
Fax: (023)63851448
Office Hours: 08:30-11:30 14:00-17:00
Add: No. 63 East Zilanyazheng Road, Yuzhong District, Chongqing

Dali (Kunming, Lijiang)
Supervisory Office of Tourism Quality of Yunnan Province
Tel: (0871) 3537361
Fax: (0871) 3174343
Office Hours: 08:00-17:00
Add: No.218 South Huancheng Lu, Kunming, Yunnan
Zip code: 650011

Datong
Supervisory Office of Tourism Quality of Shanxi Province
Tel: (0351) 4047544, 4031616
Fax: (0351) 4048289
Office Hours: 08:30-11:30 13:30-17:00
Add: No.282 Yingze Jie, Taiyuan, Shanxi
Zip code: 030001

Dunhuang
Supervisory Office of Tourism Quality of Gansu Province
Tel: (0931) 8826860
Fax: (0941) 8418443
Office Hours: 08:30-11:30 14:00-17:00
Add: No.361 Tianshui Lu, Lanzhou, Gansu
Zip code: 730000

Guangzhou
Supervisory Office of Tourism Quality of Guangdong Province
Tel: (020) 86681163
Fax: (020) 86665039
Office Hours: 08:30-17:00
Add: No.185 East Huanshi Lu, Guangzhou, Guangdong
Zip code: 510010

Guilin
Supervisory Office of Tourism Quality of Guangxi Zhuang Autonomous Region
Tel: (0771) 5529315
Fax: (0771) 5529063
Office Hours: 08:30-11:30 14:00-17:00
Add: No.24 Jinhu Lu, Nanning, Guangxi
Zip code: 530012

Guiyang
Supervisory Office of Tourism Quality of Guizhou Province
Tel: (0851) 6818436
Fax: (0851) 6892309
Office Hours: 08:30-11:30 14:00-17:00
Add: No.346-5 North Zhonghua Lu, Guiyang, Guizhou
Zip code: 550001

Hangzhou
Supervisory Office of Tourism Quality of Zhejiang Province
Tel: (0571) 85117419
Fax: (0571) 85117419
Office Hours: 08:30-11:30 14:00-17:00
Add: Room 207-208 Youyi Palace, No. 1-1 West Zhaoqing Nong, Baojiao Lu, Hangzhou, Zhejiang
Zip code: 310007

Hohhot
Supervisory Office of Tourism Quality of Inner Mongolia Autonomous Region
Tel: (0471) 6282653
Fax: (0471) 668561
Office Hours: 08:00-12:00 14:00-18:00
Add: No.1 Xinhua Jie, Hohhot, Inner Mongolia
Zip code: 010055

Kashgar, (Korla, Turpan, Urumqi)
Supervisory Office of Tourism Quality of Xinjiang Uygur Autonomous Region
Tel: (0991) 8831902
Fax: (0991) 8834449
Hours: 09:30-13:30 16:00-20:00
Add: No.36 Jinyin Avenue, Urumqi, Xinjiang
Zip code: 830001

Lhasa (Shannan, Shigatse and the rest of Tibet)
Supervisory Office of Tourism Quality of Tibet Autonomous Region
Tel: (0891) 6834193
Fax: (0891) 6834632
Office Hours: 09:00-13:30 16:00-20:00
Add: No.208 Yuanlin Lu, Lhasa, Tibet
Zip code: 850001

Nanjing (Suzhou)
Supervisory Office of Tourism Quality of Jiangsu Province
Tel: (025) 83301221, 83411815
Fax: (025) 83328795
Office Hours: 08:00-12:00 14:00-18:00
Add: No.255 North Zhongshan Lu, Nanjing, Jiangsu
Zip code: 210003

Shanghai
Supervisory Office of Tourism Quality of Shanghai Municipality
Tel: (021) 64393615, 64390630
Fax: (021) 64391159
Office Hours: 09:00-17:00
Add: No.2525 West Zhongshan Lu, Shanghai
Zip code: 200030

Wuhan
Supervisory Office of Tourism Quality of Hubei Province
Tel: (027) 84818760
Fax: (027) 84822513
Office Hours: 08:00-18:00
Add: Building 2, Qingshiqiao Block, Hanyang District, Wuhan, Hubei
Zip code: 410001

Xian
Supervisory Office of Tourism Quality of Shaanxi Province
Tel: (029) 85261437
Fax: (029) 85261485, 85261437
Office Hours: 08:00-18:00
Add: No. 15 North Chang'an Lu, Xian, Shaanxi
Zip code: 710061